Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 2–3 business days after payment confirmation, reducing waiting time to ensure you receive your purchased items promptly and efficiently.
International Shipping & Delivery Time
Our standard international delivery typically arrives within 6–14 days for most destinations. Shipping times are estimated and may vary due to regional logistics and local customs clearance. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is fully displayed at checkout before payment, with no hidden fees or additional charges applied.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes set by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to ordering to avoid unexpected expenses.
Packaging & Shipping Protection
We use durable, high-strength and shockproof packaging materials to protect items and secure product quality throughout transit, especially for fresh and perishable goods.
For high-value orders, optional shipping insurance is available at checkout, providing reliable shipment protection and extra peace of mind for customers.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice any damage, leakage or severe deformation, take photos as evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects or quality issues are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange suitable return, exchange or other reasonable solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our customer support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@connelife.shop or phone: +64 27 102 9483.
Thank you for choosing CONNOR JAMES LAWSON! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.